
Product Details
Description
Severely damaged (frozen) plants due to weather conditions from shippingWhat this does not cover: Damage to foliage from normal shipping Soil/medium spillage Unrooted cuttings Mishandling by shipping carrier: damaged/crushed shipping boxInstructions for starting a claim: You will need to reach out within the 12 hour window after receiving the plant You must provide at least 3 pictures demonstrating the condition of the plant We will follow up with you as soon as we received the claimNote - This insurance is for one order only and not refundable. This insurance does not apply to the following states: Alaska, Minnesota, Maine, North Dakota due to extremely cold local temperature.
Aftercare
- When your plant arrives, avoid placing it in direct or very bright light.
- Please allow your plant to acclimate to its new environment and wait at least 3-4 weeks before repotting.
- We recommend that you research care needs for your plant.
- Please contact us immediately if you are having problems with your plant at info@plantthestudio.com
Return Policy
- All live plants sales are final.
- If your plant arrived dead or in a very poor condition, email us at info@plantthestudio.com within 12 hours of receipt, with photos showing the condition.Â
Shipping Policy
- We do our best preparing your plants for shipment so they will arrive at your home healthily. However, some plants are tend to be more fragile and could show signs of stress after shipping. This is normal and will recover after a couple days.
-Â If not specified, all plants will be shipped bare rooted.Â
- Standard shipping insurance is included with USPS priority mail, additional insurance could be purchased separately. Please reach out to info@plantthestudio.com to learn more.