PlantTheStudio Winter Plant Guarantee

PlantTheStudio Winter Plant Guarantee

Note: This is for plant order add-on only

Winter is definitely a challenging time of the year for plant shopping. Live plants are just as fragile as any living organisms and can suffer damage due to the cold. I personally have many instances where my plant babies came severely damaged due to inadequate packaging or lack of heat pack.

We heard you, and now, this problem is no longer yours! PlantTheStudio is offering winter protection guarantees - which means if your plants arrive severely damaged from the cold, we will cover the damage and send you a replacement as long as adequate evidence is provided to us. A free heat pack and insulation material will be added to your package for free when you purchase this insurance.

What this covers:
Severely damaged (frozen) plants due to weather conditions from shipping

What this does not cover: Damage to foliage from normal shipping Soil/medium spillage Unrooted cuttings Mishandling by shipping carrier: damaged/crushed shipping box

Instructions for starting a claim: You will need to reach out within the 12 hour window after receiving the plant You must provide at least 3 pictures demonstrating the condition of the plant We will follow up with you as soon as we received the claim

Note - This insurance is for one order only and not refundable. This insurance does not apply to the following states: Alaska, Minnesota, Maine, North Dakota due to extremely cold local temperature.

- When your plant arrives, avoid placing it in direct or very bright light.

- Please allow your plant to acclimate to its new environment and wait at least 3-4 weeks before repotting.

- We recommend that you research care needs for your plant.

- Please contact us immediately if you are having problems with your plant at info@plantthestudio.com

- All live plants sales are final.

- If your plant arrived dead or in a very poor condition, email us at info@plantthestudio.com within 12 hours of receipt, with photos showing the condition. 

- We do our best preparing your plants for shipment so they will arrive at your home healthily. However, some plants are tend to be more fragile and could show signs of stress after shipping. This is normal and will recover after a couple days.

- If not specified, all plants will be shipped bare rooted. 

- Standard shipping insurance is included with USPS priority mail, additional insurance could be purchased separately. Please reach out to info@plantthestudio.com to learn more.