What's the Return Policy?

- All live plants sales are final.

- If your plant arrived dead or in a very poor condition, email us at info@plantthestudio.com within 12 hours of receipt, with photos showing the condition. 

WHAT IF I RECEIVED DEAD PLANTS DUE TO SHIPPING DELAY?

We offer two possible paths forward:

- We could offer refund on the plants but shipping and heat pack charges are not refundable.

- We could send out replacement upon request if condition permits.

Please note: in order to quality for a refund/replacement the buyer must meet all of the following:

1. First Delivery Attempt - The shipment must be received on the first delivery attempt, or be picked up the day of the first delivery attempt. 

2. Clear Evidence - Photo or Unboxing Video Provided within 12 hours

3. Correct Address - The shipment must be sent to the correct delivery address, and not forwarded to another address. P.O.Box address is not refundable.

DO YOU HAVE A STOREFRONT?DO YOU OFFER DELIVERY OR PICKUP OPTIONS?DO OFFER HEAT PACKS?Other inquiries? Let’s chat.NameEmail*CommentSEND MESSAGE

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HOW MUCH IS SHIPPING?

- Shipping cost depends on the weight of the plant, normally ranging from $10 - $15. 

- Handling cost is $2 per order. Combining shipment orders will only be charged once.

- Combine shipping is available, extra shipping costs could be refunded to you.

- If your plant arrived dead or in a very poor condition, email us at info@plantthestudio.com within 12 hours of receipt, with photos showing the condition. 

DO YOU HAVE A STOREFRONT?

Our Greenhouse store location:

223 Bogart St, Brooklyn, NY 11206

DO YOU OFFER DELIVERY OR PICKUP OPTIONS?

We offer pick up at 223 Bogart St, Brooklyn by appointment.

We offer delivery options in the NYC metro area for all the plant purchases. Please contact us.

DO OFFER HEAT PACKS?

- Yes we do in the winter. Please check our product page for detail.

Other inquiries? Let’s chat.

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